FAQ

1. Delivery Time= Processing Time + Shipping Time Processing time differs from product to product, with the average estimated processing time about 7-15 working days. Some popular styles can be shipped out in 3-5 working days, while engraved or custom orders may take up to 20 working days. Shipping time depends on the shipping method you selected. Free shipping usually takes about 10-15 working days, and expedited shipping usually takes about 3-5 working days.

Please note that we can only change/modify your order before shipment. Therefore, please be more careful to place the order. If there are changes, please fell free to contact us.

After placing your order, we may need 7-15 working days to prepare your order. This processing time does not include shipping time. We will inform you with an email after shipment. If you can't find an email fifteen days after you’ve placed the order, please feel free to contact us.

If you have not received a confirmation email about your order, you may have written your email incorrectly when you purchased or the email might be in your spam folder. Please feel free to contact us if you need help.

AINUOSHI Jewelry has warehouses in California, China, and Dubai. Your items will be shipped from the nearest facility that stocks the item you ordered.

If your order has not been shipped out, you can submit a ticket or chat with us to cancel it. Please note that we CANNOT cancel orders which have been shipped out. Therefore, please wait for your package to arrive and you may either keep it or contact us to return for refund. Please DO NOT refuse the delivery as the undelivered package will be destroyed by the third-party logistics.

1. Delivery Time= Processing Time + Shipping Time Processing time differs from product to product, with the average estimated processing time about 7-15 working days. Some popular styles can be shipped out in 3-5 working days, while engraved or custom orders may take up to 20 working days. Shipping time depends on the shipping method you selected. Free shipping usually takes about 10-15 working days, and expedited shipping usually takes about 3-5 working days.

Your estimated delivery date including processing time and delivery time – please allow up to this date for your order to arrive. Please check the Shipping& Delivery page for details.f your estimated delivery date has passed and you haven’t received your order, please contact us without hesitation.

Once your order is placed, you will receive an order confirmation email. You can also log in to our website and track your order under “Account> My account> My orders” Once your order is shipped, you will receive an email with tracking number.

There may be following reasons:
1. Consignee unavailable
2. Wrong shipping address
3. The parcel is delayed by the shipping company
Please check with the shipping company with your tracking number to arrange re-delivery. If you still cannot receive your package, please contact us without hesitation.

If you received a tracking number, it means that your parcel has been shipped out. Your parcel is shipped out from our warehouse first, then parcel will arrive in the shipping company's processing center by plane. And then each shipping company will pick up parcels from airport. Once they have scanned those parcels, the website will update the tracking number. It may take 3-5 days to see any activity once it has shipped out from our end. Please allow some time for the courier to update the latest tracking info after reaching next station.

There are multiple reasons your package might have been returned to us.
1. Wrong or incomplete address
2. Invalid phone number
3. Unable to deliver
Please contact the shipping company for more information or you may contact us if you have any questions.

Sometimes it takes the information some time to update. If your shipment is from our international warehouses, it is in transit or clearing customs and the information will not be updated until it reaches a shipping station. Sometimes the shipping company has not updated the package information. We will try to update that info for you or you can submit a ticket for more help.

1. AINUOSHI Jewelry should meet or exceed your expectations. However, if for any reason you are not happy with your purchase, we offer the following return policy:
   1. Return or exchange within 30 days of receiving your package.
   2. Send us back the items in brand new condition, rings with tags attached and original packaging.
   3. Items that have been worn, damaged, and/or altered will not be refunded nor exchanged.
   4. All customized items, including customized size, engraved, customized color, are not returnable or exchangeable unless defective.
   5. The buyer will be responsible for the return shipping cost.
   *Please note that Packages returned without consent will not be accepted.

To request a return, or if you otherwise require assistance, please contact our Customer Service Department. After we receive the returned order, our Quality Assurance department will inspect and verify the condition of the item. Once inspection is complete, your return will be fully processed.

Of course. We offer a 30-day return policy if you are not satisfied with your order. Your may check the details of our 30-day return policy.

Submit a ticket with picture(s) of the wrong/damaged/defective item as well as your order NO. so that we can solve your problem as soon as possible.

1.Personalized items with “engravings”, such as rings, necklaces and bracelets, are non-refundable.
2.Special order items such as those with custom sizes and colors are not refundable.
3.Items without jewelry tag or that have been worn, damaged or altered are not refundable, and will be returned to the customer at their expense.
4.Items that were worn, or sent to you as Replacement/Exchange are not refundable.

Returns will be processed within 5 days upon receipt of your package. The refund will be issued either in the original payment method or via store credit as you requested. Once your refund has been issued, you will receive a confirmation email.

1. All the stones we use for our rings are created sapphires. Many jewelry brands choose to use cubic zirconia as the stone of their jewelry, as the price is lower than sapphire. However, compared with cubic zirconia, sapphire is more durable, valuable and having a lasting brilliance, which is more suitable for ring use as rings are subject to more wear and tear.

No, our jewelry won't turn your skin green. Jewelry that turns your skin green is made of copper. Our jewelry is made of 925 sterling silver, and the quality has been verified by International Institution SGS.

Please check the details of our Ring Sizing page.

When you choose a ring on AINUOSHI Jewelry, you will see an image of your item. This image is intended to give you an idea as to what your item will look like. Though we do our best to provide an accurate representation of the actual item, there may some differences (e.g. with respect to stone colours and size). Please ensure to review the item details which outline stone shapes and sizes.

1. Our main office is in Commerce, California, while design and manufacturing are in Hong Kong.

1. Yes, our phone number is +86 136-3157-2778. Or you may leave a voice message with your call back number and we’ll get back to you as soon as possible. Please do not hesitate to submit a ticket, or chat with us as well.

1. No. AINUOSHI Jewelry is strictly an online retailer. In order to eliminate the extra costs associated with physical storefronts (rent, insurance, staff), we currently only have an online store.

1. We accept Visa, American Express, Mastercard, Discover, Visa/Debit or Paypal. If you wish to pay with multiple credit cards, please contact our customer service admin@ainuoshi.com where our team can assist you further. We do not accept cash, cheques, installments, nor Cash On Delivery payments.

1. If you have a coupon code, please make sure to type it in and click the “APPLY” button on the Shopping Bag/Checkout Page. You must apply the promotion before checking out.

1. One coupon code can only be applied to an order at a time. If you have more than one coupon code you may use those on your next purchase.

1. Yes! We understand that the safety of your personal information is extremely important to you. When you make a purchase from us online, your card information is protected by one of the most widely used and trusted security systems on the Internet. Card transactions are encrypted with a 256-bit SSL certificate, and our website is scanned and tested daily for malware/viruses.

1. Please refer to the following information: Firstly, check the card details to make sure the information is correct. e.g. the expiry date or your billing address. (Common problems including incorrectly spelled name) Secondly, make sure you enter the security code correctly - that's the three digit numbers on the back of your card. Lastly, your card issuer may have declined your payment – please contact card issuing bank. If the above information still does not work, you may try to pay it with another payment method – or using PayPal which is more convenient and safe! Any questions, please feel free to contact us.